Frequently Asked Questions

  1. We currently have an ever increasing number of venues in Australia, as well as international. Check out our locations page for your closest venue and opening hours.
  2. One of the great things about trampolining is that anyone can do it, from young children to their parents and even grandparents. There are no age restrictions, but in order to ensure the safety of everyone, there are various height limits in our venues. Junior Jumpers must be able to walk unassisted and must be under 110cms. To see the restrictions in the venue you are planning on visiting, check out our locations page.

  3. We recommended booking in advance to ensure you can jump when you want. Weekends and holidays sell out in advance and walk-ins cannot be accommodated if we are sold out. Click Book Now to check availability and make a session booking.
  4. Unfortunately not. Once a session has been fully booked out on the website there are no spaces left in the venue. We highly recommend pre-booking your ticket ahead of time to secure a space in venue especially on weekends and school holidays.
  5. We accept all major credit cards and debit cards, so it’s easy to book in advance. If you are unable to book online then you can make a booking over the counter however by not booking in advance you run the risk of missing out or waiting for a session with available space.
  6. All bookings are non-refundable and non-transferrable. If you have further concerns about this please contact us on the relevant number Victoria or Tasmania (03) 9131 5099 Queensland (07) 3569 0704 Adelaide or Western Australia (08) 6183 7645 or via email enquiries@bounceinc.com.au
  7. Add your selected tickets to your cart. Apply your promo code in the prompt throughout the booking process and it will automatically apply the valid discount for you. Only one promo code can be applied per booking. Supaworld gift cards and vouchers can be used to make a booking over the phone, or they can be used in venue. Unfortunately they can no longer be used to book online
  8. Check your closest venue for opening times. We recommend arriving 15 min prior to booked time to check in.
  9. Give us a call on the relevant number to speak to a BOUNCE customer service team member. Victoria or Tasmania (03) 9131 5099 Queensland (07) 3569 0704 Adelaide or Western Australia (08) 6183 7645
  10. Check out our pricing pages for a full list of ticket types and to find out which is right for you:
  11. Children 12 years and under must be supervised by a parent/guardian at all times whilst visiting BOUNCE. Supervising guests do not need to pay entry, they are welcome to watch and spectate for free, however, any visitor who is actively using equipment will be required to pay entry. For children who require closer supervision, we recommend purchasing a ticket so that you can join them.
  12. Our team will be in contact with all customers who have existing bookings that will be affected.
  13. You can see restrictions for each venue here.
  14. We recommend athletic clothing with some stretch. Baggy jeans are fine or tracksuit pants and long sleeve shirts are recommended. Lace-up, flat-soled and closed toe sports/skate shoes must be worn in X-Park and Wall Climb in the Geelong and Keysborough venues. BOUNCE socks with grip are compulsory to avoid slipping. These are added to your admission fee the first time you visit BOUNCE and are then yours to keep to be used again at all subsequent visits. Please contact us to find out about change room availability at your chosen venue. Victoria or Tasmania (03) 9131 5099 Queensland (07) 3569 0704 Adelaide or Western Australia (08) 6183 7645
  15. In accordance with Australia Trampoline Parks Association (ATPA) guidelines, trampoline grip socks must be worn on the trampolines at all times. This is a safety requirement and strictly enforced at our venues, therefore regular socks are not acceptable. Our BOUNCE socks have been tested for our trampolines, and as we cannot guarantee the same level of quality in alternative socks, we do not allow other brands to be worn. Once purchased, they are yours to keep to be used again at all subsequent visits.
  16. Due to our food health & safety policy, no self-catering is allowed, including cakes. Visitors who have made a birthday party booking are allowed to bring in their own birthday cake for an $8 once-off fee, to be contained in their private party room.
  17. BOUNCE has open cube lockers and paid secure lockers available at each venue.
  18. Yes – our Family Session and Awesome 4some Super Pass tickets mean you can jump as a group of four and save. For groups of 10 or more,  click here for discounted prices.
  19. Yes – it’s MUCH cheaper with a Multi Visit Pass. Our 10 & 20 Multi Visit Passes are available online or in venue for General Admission, Junior Jumper and Student Sessions. You can also give the gift of an awesome, active experience with 2 or 5 visit Gift of Flights. With a Multi Visit Pass, BOUNCE socks and a wristband, it’s the perfect ready-to-go present and the ultimate experience everyone loves! Available to purchase online or in venue.
  20. Please call our contact centre crew on the relevant number during the following hours: 9:00am – 8:00pm Monday – Sunday AEST Victoria or Tasmania (03) 9131 5099 Queensland (07) 3569 0704 Adelaide or Western Australia (08) 6183 7645 Alternatively send us an email to enquiries@bounceinc.com.au
  21. Yes. Trampolining is one of the best form of exercise there is! Click here for the health benefits of trampolining.
  22. Safety is the number one priority at BOUNCE. For details see the safety section.

Supaworld has joined the Global BOUNCE Tribe